Customer Service Representative

4 days ago


Chico, California, United States Best Western Plus Butte Plaza Inn Full time
About the Role

In this exciting opportunity, you will have the chance to join a dynamic team that values hard work and teamwork. The Best Western Plus Butte Plaza Inn is seeking a Customer Service Representative to provide exceptional service to our guests.

As a Hotel Front Desk Associate, your primary responsibility will be to welcome guests, manage their stays, and address any concerns they may have. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Salary Range:

$12-$13 per hour.

Key Responsibilities:
  • Provide exceptional service to guests, including greeting, checking-in, and checking-out.
  • Manage room bookings and respond to guest inquiries about available rooms, amenities, and services.
  • Communicate with housekeeping to ensure timely preparation of guest rooms.
  • Address customer complaints and resolve issues in a professional manner.
  • Maintain accurate records of guest account information.
Requirements:
  • Strong customer service and communication skills.
  • Ability to work effectively in a team environment.
  • High school diploma or equivalent required; prior hotel industry experience preferred.
  • Working knowledge of Microsoft Office and reservation management systems.


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