Desktop Support Technician

7 days ago


Washington, United States INSPYR Solutions Full time

About the Job

This role offers a challenging and rewarding opportunity to work as a Desktop Support Technician with INSPYR Solutions. The position is based in Washington, DC 20001.

Key Responsibilities:

  • Serves as a valued team member in the delivery of a gold-standard computing experience, providing a service that is both responsive to identified incidents and proactive in continuously improving the Firm's devices.
  • Serves as an extension of the Firm's IT Help Desk, providing L1 / L2 support for the Firm's devices, namely in the DC office.
  • Proactively engages with IT Help Desk and Regional IT Services Technicians to share knowledge and trends, troubleshoot issues, and standardize services.
  • Supports the lifecycle management of workforce technology and appliances, both for end-users as well as the Firm's offices and facilities.
  • Responds to help calls, diagnoses, and resolves desktop hardware and software problems reported by end-users in a timely manner.
  • Maintains desktop hardware and software directly or through equipment manufacturer warranty.
  • Configures and deploys desktop hardware and software, including but not limited to laptops, printers, and handheld devices.
  • Supports the maintenance of the IT Asset repository for applicable devices to proactively monitor financial obligations, end-of-life scheduling, and other Firm obligations.
  • Supports the maintenance of desktop system policies, procedures, and support documentation across all Firm offices and platforms.

About the Company

INSPYR Solutions provides flexible technology and talent solutions to its clients. With a focus on quality and excellence, the company aligns industry and technical expertise with business objectives and cultural needs. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.



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