Technical Support Assistant

2 weeks ago


Shepherdstown, West Virginia, United States Shepherd University Full time
Job Title:

Technical Support Assistant

Company Overview:

We are a leading educational institution, Shepherd University, seeking highly motivated individuals to join our IT Services team as Technical Support Assistants.

Estimated Salary:

$12.00 - $15.00 per hour, based on experience and qualifications.

Job Description:

This position provides technical support to students, faculty, and staff by answering phone calls, assisting with troubleshooting hardware, software, and network issues, running malicious software detection programs, and installing OS updates.

Required Skills and Qualifications:
  • Able to grasp new skills and concepts quickly
  • Ability to work alone some times, but must be able to communicate well with team members
  • Self-motivated
  • Ability to effectively handle users under much stress
Benefits:

This is an excellent opportunity for students to gain hands-on experience in the computer or customer service fields while working in a dynamic team environment.



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