Technical Assistance Provider

2 weeks ago


Shepherdstown, West Virginia, United States Shepherd University Full time

**About the Role:**

This IT Services Desk Assistant position is an excellent opportunity for students to gain hands-on experience in the field of technical support. As part of our IT team, you will assist students, faculty, and staff with various technical issues and queries.

Key Responsibilities:

  • Support students, faculty, and staff with technical issues via phone, email, and in-person
  • Troubleshoot hardware, software, and network problems
  • Implement virus and malware removal procedures
  • Update operating systems as needed
  • Assist users with password resets and other account-related tasks

Requirements:

  • Able to understand and apply technical concepts quickly
  • Effective communication and teamwork skills
  • Self-directed and motivated individual
  • Ability to manage multiple priorities and deadlines
  • Must be currently enrolled at Shepherd University

Compensation Package: The estimated annual salary for this role is approximately $22,000-$28,000, depending on qualifications and experience.



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