Customer Service Ambassador

3 weeks ago


KailuaKona, Hawaii, United States Imperial Dade Full time
About the Role

Imperial Dade, a leading North American distributor, has a Customer Service Representative position available. As a key member of our team, you will play a vital role in helping our business grow.

Key Responsibilities
  • Provide exceptional customer service by responding to inquiries, concerns, and requests in a prompt, friendly, and professional manner.
  • Interface with customers through various channels, including telephone, email, and face-to-face interactions.
  • Collaborate with customers to increase sales and profitability by suggesting new and complementary products and participating in sales promotions.
  • Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
  • Escalate customer information, problems/needs, and requests to the customer service manager when necessary.
Requirements
  • High school diploma, GED, or equivalent.
  • 2 years of customer service experience.
  • Proficiency in MS Office and familiarity with using other software.
  • 2 years of data entry experience.
  • Excellent communication skills.
  • An outgoing personality and an eager attitude to help others.
About Imperial Dade

We are a dynamic company with a strong commitment to our employees. We offer a competitive salary and benefits package, including medical, dental, vision, a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.

We are an EEO Employer and welcome applications from qualified candidates without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history, or genetic information.



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