Frontline Customer Experience Director
4 days ago
Customer Service Lead Job Description:
This is an exciting opportunity to join our team as a Frontline Customer Experience Director. In this role, you will be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly, and professional customer service at all times.
Main Responsibilities:
- Lead by example, approaching your work with Our Burlington philosophy and company core values in mind.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
- Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
- Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Benefits:
A competitive wage of $18 per hour, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
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