Helpdesk Support Specialist

3 days ago


Middleburg Heights, Ohio, United States Compass Health Brands Full time

Compass Health Brands is a consumer healthcare products company that truly makes a difference. Our one mission is to improve lives - our customers, our consumers, our patients, our team members and the communities we serve.

We are seeking a skilled Helpdesk Analyst to join our IT team

The Helpdesk Analyst will provide technical support to end-users, interacting with networks, desktops/laptops, peripherals, and applications to resolve problems and identify issues. This role requires a strong technical foundation, excellent problem-solving skills, and the ability to work efficiently in a fast-paced environment. We require a minimum of two years' computer-operations experience, preferably in a Windows environment, knowledge in MS Office products and document management support, and client-server networks. Some knowledge of Mac and Linux is beneficial, but not required.

Key Responsibilities:

  • Provide first-level support to desktop/laptop users, including hardware/software troubleshooting and desktop/laptop application support
  • Properly identify priority issues, and escalate accordingly
  • Responsible for documentation of events, problems, and resolutions
  • Direct unresolved issues appropriately; communicate feedback or suggestions to the team

Requirements:

  • Associate or bachelor's degree in information technology or a related field
  • Minimum 2 years of helpdesk-related experience
  • Excellent attention to detail
  • Strong communication skills, both written and verbal
  • Able to work both independently and collaboratively
  • Strong Customer Service skills
  • Positive, cooperative, and motivated attitude
  • Comp TIA Certifications, A+, Network, Security, and Linux a plus


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