Self Storage Operations Manager

2 weeks ago


Louisville, Kentucky, United States National Storage Affiliates Full time

We are seeking a highly motivated and goal-focused individual to fill the role of Area Manager for our self-storage facilities.

As an Area Manager, you will play a crucial role in managing day-to-day operations, ensuring exceptional customer service, and contributing to the overall success of the organization.

Your responsibilities may include:

  • Overseeing the overall management of multiple self-storage facilities, including supervising several team members.
  • Guaranteeing our customers receive the best customer service in the industry.
  • Ensuring that your staff completes their new hire training and ensures that your staff is compliant in completing on-going employee training.
  • Ensuring all facilities and employees adhere to company standards and procedures and that all properties are meeting their financial goals.
  • Auditing stores to ensure all bank records are accurate and company policies are being followed.
  • Conducting quarterly auctions and ensuring compliance with current state lien laws.
  • Reviewing and monitoring of maintenance at facilities.
  • Recruiting for open positions.
  • Coaching, developing, and mentoring staff when needed.

Requirements for this position include:

  • Management experience of a staff of employees.
  • Excellent time management and multi-tasking skills.
  • Multi-unit property management experience preferred.
  • Sales and marketing experience.
  • Excellent computer skills, including Microsoft Office and Outlook.
  • Excellent customer service and phone skills.
  • Accurate filing and record keeping.
  • Cash handling experience.
  • Mid-level math skills for auditing purposes.
  • Must have reliable vehicle, valid driver's license and insurance.
  • Some light physical activity is required; must be able to lift up to 50 pounds.
  • May be required to be outside for extended periods of time during inclement weather.
  • Work Monday-Friday from 9am to 6pm and may be on call on Saturday and Sunday.

Benefits of this position include:

  • 100% paid medical/vision/dental for employee only plans with up to $2,400 funding towards HSA.
  • 401(K) with employer match.
  • Employee Assistance Program.
  • A positive work culture of high integrity team members.
  • Opportunities for career development and training.
  • A healthy work life balance including quarterly wellness days.

We are an equal opportunity employer.



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