Maintenance Operations Manager

4 days ago


Auburn Hills, Michigan, United States The Neiders Company Full time
Job Overview

The Neiders Company is seeking an experienced Maintenance Operations Manager to oversee all maintenance activities, ensuring our properties are well-maintained while emphasizing accountability and exceptional customer service.

About the Role

This key position plays a pivotal role in delivering legendary customer service to our residents. The successful candidate will lead by example, demonstrating strong leadership and interpersonal skills, with a focus on accountability, customer service, and team collaboration.

Responsibilities:
  • Accountability and Efficiency: Ensure that all maintenance tasks are completed promptly, efficiently, and to the highest quality standards.
  • Maintenance Record-Keeping: Maintain accurate records of maintenance activities, including work orders, inspections, and inventory.
  • Legendary Customer Service: Lead by example in delivering exceptional customer service to our residents, responding promptly to their maintenance requests and inquiries.
  • Relationship Building: Establish and maintain positive relationships with residents, addressing their concerns and ensuring their satisfaction.
  • Communication: Proactively communicate with residents about maintenance activities and provide updates on the status of their requests.
  • Team Leadership: Supervise and mentor the maintenance team, providing guidance, training, and support as needed.
  • Task Delegation: Delegate tasks effectively, ensuring that work is distributed evenly and completed on time.
  • Collaborative Environment: Foster a positive and collaborative work environment where team members feel valued and motivated to perform their best.
  • Maintenance Operations: Oversee all maintenance activities, including preventive maintenance, repairs, and renovations.
  • Property Inspections: Conduct regular inspections of the property to identify maintenance needs and safety hazards.
  • Vendor Coordination: Coordinate with vendors and contractors to ensure that maintenance tasks are completed efficiently and to specifications.
  • Safety and Compliance: Ensure compliance with all relevant health, safety, and environmental regulations.
  • Safety Protocols: Implement and enforce safety protocols and procedures to minimize risks and ensure the well-being of residents and staff.
Qualifications and Requirements:
  • Bachelor's degree or equivalent; additional technical certifications or training preferred.
  • Minimum 5 years of experience in apartment maintenance with at least 2 years in a supervisory role.
  • Strong leadership and interpersonal skills, with a focus on accountability and customer services.
  • Technical proficiency in HVAC, plumbing, electrical, and general maintenance tasks.
  • Knowledge of property management software and basic computer skills.
  • Availability to work evenings, weekends, and on-call as needed.
  • Reliable transportation, valid driver's license, and proof of insurance.
Compensation and Benefits:

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package, including:

  • Full suite of benefits, including Medical, Dental, Vision
  • Matching 401K
  • 15 days of PTO
  • 6 days Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving)
  • Housing discounts at TNC properties
  • Perks & Rewards through Nectar & Gifted
  • Employee Assistance Program
  • Opportunity for Advancement
  • Supplementary Discounts through MetLife


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