Authorization Expert

17 hours ago


Los Angeles, California, United States MedPOINT Management Full time

MedPOINT Management is now hiring a dedicated Authorization Expert to serve as a Member Services Representative As a key member of our team, you will be responsible for providing expert support to our members by answering their questions regarding authorizations, provider selection, and other healthcare-related inquiries.

About the Position

In this critical role, you will be required to learn IPA business rules and assist with basic authorization set up. You will also be responsible for logging calls to summarize the issue, follow up, and resolution.

Responsibilities
  • Answer inbound calls from members and assist them with questions regarding authorizations, provider selection, and other issues.
  • Learns IPA business rules and assists with basic authorization set up.
  • Actively performs transactions in response to member requests and displays professional telephone etiquette.
  • Work with specialists, PCPs, and ancillary providers to assist with scheduling members for above services when necessary.
  • Consistently meets deadlines and service level requirements for hold time and call volume.
Requirements

To be successful in this role, you should possess:

  • A High School graduate or GED equivalent.
  • One year working in a call center environment; health care environment preferred.
  • Ability to work varying shifts if requested to assist in increasing patient outreach.
Compensation

The estimated annual salary for this role is $55,000 - $65,000, depending on location and experience.



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