Customer Service Representative

1 week ago


Napa, California, United States First Citizens Bank Full time
About First Citizens Bank

At First Citizens Bank, we are dedicated to making a difference in the lives of our customers and employees alike. As a Sales and Service Representative, you will play a vital role in delivering exceptional customer service and driving sales growth in our branches.

Key Responsibilities
  • Engage customers in conversation to understand their banking needs and preferences.
  • Process transactions accurately and efficiently.
  • Provide assistance with account servicing needs.
  • Facilitate customer awareness and education of bank services, including digital banking capabilities.
  • Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs.
Requirements

To be successful in this role, you will need:

  • A High School Diploma or GED and 6 months customer service experience, cash handling.
  • Preferred area of experience: Sales, previous banking.
  • Skills: Financial literacy, knowledge of retail banking products and services.
What We Offer

We offer a comprehensive benefits program, with customized offerings designed to meet our associates where they are in life. Our full-time associates (20+ hours) enjoy a range of benefits, including those designed to support families, however defined. The base pay for this position is generally between $17.96 and $26.00, with actual starting base pay determined based on skills, experience, location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.



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