Patient Care Coordinator

3 days ago


King of Prussia, Pennsylvania, United States Thomas Jefferson University & Jefferson Health Full time
Job Summary

We are seeking a highly skilled Patient Care Coordinator to join our Specialty Pharmacy team at Thomas Jefferson University & Jefferson Health. As a Patient Care Coordinator, you will play a critical role in ensuring the seamless delivery of patient care services, working closely with clients, providers, payers, and manufacturers to resolve customer inquiries and provide exceptional service.

Key Responsibilities
  • Handle incoming and outgoing client and patient interactions, resolving customer inquiries and providing timely follow-up
  • Collaborate with internal departments and external entities to resolve customer issues, including billing, logistics, insurance coverage, and manufacturer copay card programs
  • Accurately research and document all interactions within the Electronic Medical Record (EMR) per departmental policy and guidance
  • Access EMR and other software to answer, coordinate, track, and monitor interactions across multiple channels of communication
  • Identify issues and communicate solutions to customers, pharmacies, physicians, and payers regarding scheduling and delivery information, prescription order status, eligibility, and claims information
Requirements
  • 3+ years experience in customer service role
  • 1+ years experience in a specialty pharmacy, hospital, health insurance company, benefits department or other related healthcare environment
  • Proficient in the use of computers and Microsoft applications
  • Experience with clinical software systems; Specialty Medications and Medicare billing is highly preferred
What We Offer

As a Patient Care Coordinator at Thomas Jefferson University & Jefferson Health, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team of professionals to deliver exceptional patient care services. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

At Thomas Jefferson University & Jefferson Health, we are committed to providing equal access to employment and value diversity and inclusion. We encourage applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.



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