Customer Logistics Supervisor

1 week ago


Akron, Ohio, United States Krispy Kreme Doughnut Corporation Full time

At Krispy Kreme Doughnut Corporation, we're seeking a skilled Customer Logistics Supervisor to join our team. As a key member of our logistics operations, you'll be responsible for overseeing the end-to-end process of our Delivered Fresh Daily operations.

You'll work closely with our Customer Logistics Manager, Shop General Manager, Market Sales Manager, and third-party logistics providers to execute Delivered Fresh Daily activities and meet budgeted revenue and cost objectives.

Key responsibilities include:

  • Assisting the Customer Logistics Manager with the management of the assigned driver team, including hiring, training, scheduling, coaching, and discipline.
  • Setting priorities for the driver team to ensure task completion and coordinating resources and planned work for the team.
  • Ensuring all drivers follow operational processes and procedures and using judgment to identify, troubleshoot, and resolve day-to-day technical and operational problems.
  • Working with the Customer Logistics Manager to adapt plans and priorities to address resource and operational challenges.
  • Managing orders and ensuring daily systems processes are completed to accurately account for all activity.
  • Managing staging and loadout to ensure routes are dispatched and complete.
  • Working with third-party providers as required to address service concerns or disruptions and develop contingency plans.

Requirements include:

  • 4+ years' experience in QSR or retail environment with progressive experience in logistics, fleet management, or related responsibilities.
  • Valid driver's license.
  • Ability to work all necessary work schedules, including holidays/weekends.
  • Effective communication skills, both written and verbal.
  • Commitment to nurturing an equitable, unbiased culture where our team members are empowered to showcase their originality.
  • Clean driving record (3 years).
  • Able to meet DOT Medical Examiner Card eligibility requirements.

We offer a comprehensive benefits package, including weekly pay, career opportunities, comprehensive benefits, employee discount program, 401K plan, PTO and 'dream' days, company events, education reimbursement, adoption assistance, life insurance, FSA/HSA plans, and pet insurance.

Krispy Kreme is an Equal Opportunity Employer. We value the diverse ingredients of ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our team members to bring their bold, authentic self to work, regardless of their religion, gender identity & expression, sexual orientation, or disability.



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