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Ticket Operations Director

2 months ago

Beaumont, Texas, United States AEG Full time
About the Role

We are seeking a highly skilled Sales and Service Manager to join our team at AEG. As a key member of our operations team, you will be responsible for managing all aspects of ticket sales and customer service.

Key Responsibilities
  • Ticket Sales and Operations: Manage the day-to-day operations of ticket sales, including policy and procedure development and implementation, ticketing system administration, and financial management.
  • Customer Service: Provide exceptional customer service to internal and external customers, ensuring a positive experience for all.
  • Staff Management: Supervise and train ticket office and event staff, including recruiting, hiring, and evaluating staff performance.
  • Financial Management: Manage all aspects of financials, including budgeting, forecasting, and financial reporting.
  • System Administration: Act as a systems administrator for ticketing systems and liaise with staff, promoters, and presenters.
Requirements
  • Experience: Minimum of 1-3 years of ticket operations experience, preferably in a college athletics setting.
  • Education: Bachelor's degree preferred but not required.
  • Skills: Strong analytical, administrative, and time management skills, with advanced-level Excel skills preferred.
  • Communication: Excellent written and verbal communication skills, with the ability to develop positive relationships.
  • Problem-Solving: Demonstrated problem-solving abilities and ability to work well under pressure.
About AEG

AEG is a leading sports and entertainment company that enables brands to engage with sports fans on a local, regional, and national level. We drive outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games.