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Chief Executive Officer

2 months ago

Albuquerque, New Mexico, United States New Mexico One Call Inc. dba NM811 Full time
Chief Executive Officer

Position Summary


The Chief Executive Officer (CEO) oversees the comprehensive management of all operational activities, resources, and assets of New Mexico One Call, Inc. (NM811).

The CEO will operate under the strategic direction and policies set forth by the Corporation's Board of Directors. This role involves leading both staff and volunteers to deliver exceptional services while cultivating a professional environment for all stakeholders. The CEO ensures adherence to all applicable state and federal laws, regulations, and guidelines. This position also involves preparing and delivering expert testimony before legislative and regulatory entities concerning damage prevention initiatives. The CEO supports various independent groups engaged in damage prevention efforts throughout New Mexico.

Required Qualifications:


A Bachelor's degree from an accredited institution in engineering, technology, or business administration, accompanied by at least ten years of relevant experience; or a comparable combination of education and experience in the relevant field.

A minimum of seven years in a managerial role is essential.

Demonstrated capability in formulating and implementing financial strategies is required.

Exceptional written and verbal communication skills are necessary.

Preferred Qualifications:
Experience exceeding four years in areas such as accounting, finance, call center operations, damage prevention, utility construction, or engineering is advantageous.

Additional relevant education, certifications, or licenses are beneficial.

Experience in generating financial reports, audit documentation, and tax filings is preferred.

Familiarity with Caselle financial software is a plus.

Core Competencies:


Comprehensive understanding of industry best practices related to Damage Prevention, including facility locating, technical training, construction oversight, damage investigation, and safety regulations.

Profound knowledge of non-profit accounting principles and practices is essential.

Ability to analyze root causes and annual statistics to pinpoint areas for enhancement.

Strong conflict resolution, problem-solving, and interpersonal skills are crucial.


Capability to foster and maintain positive relationships with customers, contractors, employees, and industry organizations while consistently projecting a professional demeanor.


Thorough understanding of corporate policies, New Mexico Excavation Law, and PRC regulations pertinent to the responsibilities of the role.

Ability to manage complex and non-standard project assignments effectively.

Proven ability to balance economic factors, customer needs, and corporate interests to achieve mutually beneficial outcomes.


Ability to collect and synthesize data, analyze findings, and develop innovative solutions to challenges, as well as prepare written reports and presentations.

Extensive knowledge of project management methodologies and techniques.

Capability to prepare and oversee budgets to minimize costs while ensuring compliance with regulations and laws. Proficiency in presenting monthly financial reports to Corporate Leadership is required.

Understanding of methods and practices that enhance quality within the organization.


Strategic visionary with a successful track record of improving an organization's financial standing through sound judgment, operational focus, and effective growth strategies.


Communication Skills:
Ability to read, analyze, and interpret business publications, professional journals, financial statements, and legal documents.

Skill in interpreting contracts, policies, regulations, and legislative materials.

Ability to respond effectively to sensitive inquiries or complaints.

Advanced negotiation skills with the ability to secure concessions while maintaining relationships.

Ability to deliver effective presentations on complex subjects to clients, senior management, and public audiences.


Proficiency in presenting information in group settings and addressing questions from customers, clients, management, public officials, and other organizational employees.

Proficiency in Spanish is highly desirable but not mandatory.

Mathematical Skills:
Ability to work with concepts such as general accounting principles, operations management, probability, statistical inference, and financial analysis.

Technical Skills:
Advanced proficiency in the MS Office suite, including Excel, Word, Outlook, and PowerPoint.

Analytical and Problem-Solving Skills:


Ability to apply creativity in problem-solving and utilize analytical skills and modeling techniques to provide ongoing insights into the business and make informed recommendations.


Ability to define issues, gather data, evaluate alternatives, and reason effectively; ability to establish facts and draw valid conclusions that can be acted upon.

Capability to develop alternative solutions to various challenges that may arise. Ability to maintain focus on the issue at hand, even in emotionally charged situations.

Decision-Making Skills:
Ability to independently approach decisions regarding project definitions, research methodologies, and information presentation. Capacity to recommend modifications to systems and procedures.

Work Environment:
Must be available for irregular hours and on-call duties. Travel may be required.

Employment Type:
Full-time

Compensation:
$100,000 - $125,000 annually

Benefits:
401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Work Schedule:
Monday to Friday

On-call

Weekends as necessary

Work Arrangement:
In-person