Technical Lead
2 weeks ago
Nemours Children's Health is seeking a highly skilled Technical Lead - Telecom Solutions to join our team in Orlando, Florida. As a key member of our Telecommunications department, you will be responsible for designing, implementing, and maintaining our Cisco Unified Communications Manager (CUCM) and contact center technology infrastructure.
About the Role:- We are looking for an experienced professional with a strong background in Cisco CUCM and contact center technologies to lead our telecom solutions team.
- You will be responsible for analyzing system resources, developing plans to accommodate capacity for future growth, and ensuring optimal performance of our telecommunication networks.
- In addition, you will provide high-level input to any system architecture changes, facilitate conference calls to identify and resolve issues, and partner with customers and various internal/external organizations to ensure deliverables are met.
- Coordinate vendors, maintenance, and upgrades to minimize downtime and/or impact on end users.
- Proactively monitor and analyze system resources to ensure optimal performance and develop plans to accommodate capacity for future growth.
- Provide leadership and guidance in the allocation of department resources (staff, materials, budget, etc.).
- Perform routine systems tasks and resolve assigned Help Desk tickets in a manner consistent with service level guidelines and Nemours customer service expectations.
- Interact with customers and establish customer relationships to gather and analyze customer needs, assess available resources, and determine optimal solutions.
- Develop project plans incorporating resource estimates (time, cost, etc.) for project tasks and manage projects, as assigned.
- Collaborate with members of other enterprise functional teams to proactively assess team impact and ensure goals/objectives are supported.
- Advise management on technological aspects of the position, evaluate vendor products, and make recommendations on product/service selection and current system upgrades.
- Train, educate, and mentor staff, as necessary.
- Associate's Degree required. Equivalent work experience may be considered in lieu of degree.
- Minimum of five (5)+ years experience required.
- Minimum of 3+ years of senior level knowledge of Cisco CUCM, Unity Connection, and contact center technologies.
- Ability to work with interruptions, flexible with schedule and responsibilities.
The estimated salary for this position is $85,000 - $115,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and more.
If you are passionate about delivering exceptional customer experiences and have a strong background in telecommunications, we encourage you to apply for this exciting opportunity.
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