Associate Help Desk Specialist

4 days ago


Chicago, Illinois, United States Cinter Career Full time
Job Description

We are seeking a skilled IT professional to join our team as an Associate Help Desk Specialist in Chicago, IL. This role is perfect for someone with a passion for technology and excellent communication skills.

Key Responsibilities
  • Provide technical support and assistance to end-users via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues
  • Install and configure new hardware and software
  • Document and maintain accurate records of incidents and resolutions
  • Collaborate with other IT teams to resolve complex technical issues
Requirements
  • Associate's degree in Information Technology or related field
  • At least 3-5 years of experience in IT support
  • Strong knowledge of Microsoft Windows and Active Directory
  • Experience with VMWare and other virtualization technologies
  • Excellent communication and problem-solving skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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