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Senior Systems Engineer

2 months ago

Evanston, Illinois, United States Northwestern University Full time
Job Summary

This position is part of a team that provides tactical, 24/7 operational support and strategic direction for the University's collaboration products including email, document management tools, conferencing, and person to person and group messaging software across the Evanston, Chicago and Qatar campuses.

Key Responsibilities
  • Strategic Planning: Directs the evaluation of new and emerging technologies, partners with users in designing features for technology, and provides recommendations on how to enhance system for future growth.
  • Design & Implementation: Directs efforts and projects in the design, installation, operation, support, and maintenance of collaboration infrastructure platforms, investigates new technologies and strategies for CI Infrastructure Collaboration Services system deployment and integration into the production campus collaboration/communication infrastructure.
  • Performance: Provides 2nd and 3rd tier support through a periodic on-call rotation, consults with Service Operations and users to diagnose and resolve problems in a timely fashion while stressing user service, and analyzes and isolates root cause.
  • Supervision: Provides work direction to team members, supervises staff such as team member's subordinates, contractors, vendors, students, and provides input to Performance evaluations for junior team members.
Requirements
  • Education: Successful completion of a full 4 year course of study in an accredited college or university leading to a Bachelor's degree in a major such as Computer Science, Information Technology, or related.
  • Experience: 4 years of experience in functional/business/system analysis or equivalent experience required, 6 years of experience in a professional information technology environment with responsibility for developing, customizing, integrating, and deploying Collaboration software.
  • Skills: Google Apps for Education, active directory design, administration, Box Collaborative Storage, GoogleAppEngine, identity management/provisioning, information security, Juniper routers, Mac OS X Operating System, Microsoft Exchange, Microsoft Skype, Microsoft Office, Microsoft SharePoint, Skype Consumer, SQL Server, Storage hardware, VMware vSphere, Windows Operating System, Azure, Office 365, Cisco WebEx, Cisco Spark, Slack, critical thinking, business intelligence application design, Debugging, decision making, enterprise architecture, enterprise directory services, judgment, metadata creation and management, problem solving, read & interpret architectural drawings, read & interpret technical drawings, Troubleshooting, use-case analysis, budgeting, documentation, collaboration and teamwork, cost/benefit analysis, evaluate resources, facilitate collaboration, functional documentation, iterative & incremental development, organizational skills, planning, workflow development & documentation, write proposals and project charters.
Preferred Qualifications
  • Education: Ability to use judgment in interpreting and adapting policies, precedents and work directions for appropriateness to specific tasks or problems.
  • Experience: Ability to maintain composure and work effectively in a high pressure setting, energy and enthusiasm for this type of work, along with a clear desire to continue to develop and grown in knowledge and experience.
  • Skills: Advanced knowledge and experience with quality of service across enterprise environments, ability to maintain composure and work effectively in a high pressure setting, able to develop integrated short and long-term strategies for Collaboration that includes the infrastructure, application and service offering aspects, able to develop multi-year roadmaps that represent these strategies.
Benefits

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more. Visit us at https://www.northwestern.edu/hr/benefits/ to learn more.

Work-Life and Wellness

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/work-life-wellness/ to learn more.

Professional Growth & Development

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/professional-growth-development/ to learn more.