Customer Care Associate
2 weeks ago
Position Overview:
The Customer Service Representative (CSR) plays a crucial role in delivering exceptional service to both external and internal clients of Lee Company. A comprehensive understanding of our organizational culture and mission is essential for success in this role.
Key Responsibilities:
- Ensure that all customers receive the highest standard of service expected by Lee Company.
- Act as a liaison between Lee Company and external clients.
- Accurately and efficiently schedule service calls.
- Assist in organizing all planned service appointments.
- Support the scheduling of sales consultations.
- Help coordinate confirmed service calls for the upcoming day.
- Demonstrate flexibility to assist with workload beyond regular hours, including evenings, weekends, and holidays when necessary.
- Maintain composure under pressure and manage job demands effectively.
- Collaborate effectively with team members.
Qualifications:
- 3 to 5 years of experience in data entry or administrative roles.
- 3 to 5 years of experience in customer service.
Skills Required:
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
- Typing proficiency of 60+ words per minute with accuracy.
Work Environment:
This position may involve a partial remote work schedule following successful completion of training. Office-based employees will work in a typical office environment with standard office equipment and conditions. Responsibilities may require prolonged periods of sitting and extensive computer use.
Commitment to Diversity:
Lee Company is dedicated to fostering an inclusive workplace and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected.
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