Customer Service Ambassador

4 weeks ago


Mesquite, Texas, United States FNA Group Full time
Customer Service Representative

FNA Group is a leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. As a Customer Service Representative, you will be a key member of our product support team, providing exceptional service to our customers through live chat and email.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries about FNA Group products.
  • Communicate with customers professionally, efficiently, and with good communication skills.
  • Effectively present and recommend products, conveying quality, integrity, and a superior understanding of customer needs.
  • Leverage product technical knowledge and resources to resolve customer product questions and avoid unnecessary service calls.
  • Communicate with clients and exhibit empathy when appropriate.
  • Research and understand the consumer and competitive marketplace.
  • Accurately document customer interactions, comments, and details with minimal errors.
  • Provide backup support for other areas as necessary.
Requirements:
  • Good typing speed with proper spelling and grammar.
  • Strong attention to detail with excellent written and verbal communication skills.
  • Ability to apply effective intermediate computer skills, including live chat and Microsoft Office applications.
  • Ability to understand and read equipment drawings and look up parts in Illustrated Parts Lists.
  • Detail-oriented with a focus on quality and accuracy; ability to multitask.
  • Ability to work independently and as part of a team, collaborating with different departments.
Preferred Qualifications:
  • Familiarity with small engine maintenance and repair, with pressure washer experience a plus.
  • Working mechanical knowledge, including the use of tools.
  • Customer Engagement Center experience a plus.
  • Bilingual communication skills in Spanish and English a plus.
Education/Certification:

High school diploma or equivalent required; college degree a plus.



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