Customer Service Representative

1 month ago


Mesquite, Texas, United States Rosalinda Aguero - State Farm Agent Full time
Job Description

As a Customer Relations Representative with Rosalinda Aguero - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

Key Responsibilities
  • Establish and maintain strong customer relationships, following up as needed to ensure satisfaction.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making.
  • Employ exemplary communication to efficiently meet customer needs while driving business development.
Requirements
  • Dedication to customer service and a customer-centric approach.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with other agency team members.
  • Proactive problem-solving skills to address customer concerns.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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