Loss Prevention Market Manager

24 hours ago


Phoenix, Arizona, United States Barnes & Noble Full time
Job Summary

Barnes & Noble is a leading retailer of content, digital media, and educational products, operating over 600 stores across the United States. We are committed to providing a safe and secure environment for our customers and employees.

Key Responsibilities
  • Collaborate with store teams to identify safety issues and assess risks, ensuring a secure environment for customers and employees.
  • Develop and implement inventory shrink reduction initiatives to enhance financial performance and reduce losses.
  • Analyze data to identify trends and issues related to internal and external theft, providing insights to inform decision-making.
  • Lead a team of market investigators, leveraging their expertise to ensure successful day-to-day programs and implementation of key initiatives.
  • Provide coaching and training to store teams on Loss Prevention procedures and protocols.
  • Manage the execution and maintenance of shrink reduction and Loss Prevention awareness programs, measuring results and making adjustments as needed.
  • Investigate and resolve inventory integrity issues, working with business partners to determine appropriate resolutions.
  • Manage data analytics for assigned stores, regularly analyzing and reviewing trends to provide recommendations for prevention.
  • Assess compliance with Loss Prevention programs, identifying areas of potential risk and gaps between actual performance and company standards.
  • Develop and implement Loss Prevention programs tailored to the market, training and educating store teams on safety, shrinkage reduction, and other Loss Prevention procedures.
  • Write and review incident summaries and investigative reports, ensuring they are timely, concise, and accurate.
Requirements
  • Minimum high school degree, with a Bachelor's degree and related work experience preferred.
  • At least 8 years of retail Loss Prevention experience, with 2 years in a multi-unit environment.
  • Ability to collaborate effectively with cross-functional teams.
  • Strong organizational and analytical skills.
  • Demonstrated understanding of general and civil liability.
  • Previous experience working with local law enforcement.
  • Knowledge and understanding of Loss Prevention and Store Operations principles.
  • Ability to write clear and concise summaries of issues.
  • Experienced investigator and interviewer with completed certifications.
What We Offer

Barnes & Noble is an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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