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Loss Prevention Specialist

2 months ago

Phoenix, Arizona, United States WinCo Foods Full time

Job Summary:

As a Loss Prevention Agent at WinCo Foods, you will play a critical role in protecting our company's assets and ensuring a safe shopping environment for our customers. This position requires a high level of professionalism, excellent judgment, and strong analytical skills.

Key Responsibilities:

  • Detect and apprehend shoplifters in accordance with company policies and local laws/regulations.
  • Contribute to the safe resolution of concerning situations within the store using verbal de-escalation techniques paired with professional presence.
  • Prepare and submit reports involving investigations and Loss Prevention (LP) matters.
  • Research and archive general liability incidents via C.C.T.V.
  • Participate in internal company investigations.
  • Testify at legal and court proceedings on behalf of the company.
  • Work with local, state, and government agencies regarding company matters.
  • Participate in maintenance of loss prevention and safety programs.
  • Conduct loss prevention audits.
  • Detect, investigate, and report hazardous workplace incidents and issues.
  • Provide store support by promoting loss prevention and safety awareness.
  • Provide LP training to store staff.
  • Maintain loss prevention office and equipment to established standards.
  • Identify and troubleshoot and report issues with C.C.T.V. equipment.

Requirements:

  • High School Diploma or equivalent.
  • Recognizing the required criteria to determine what constitutes shoplifting.
  • Demonstrating good excellent judgment when responding to difficult situations or individuals.
  • Providing excellent verbal, written, and interpersonal communications skills in a work setting.
  • Documenting work and customer service activities.
  • Applying strong analytical and problem-solving abilities.
  • Prioritizing and executing tasks in a high-pressure environment.
  • Demonstrating initiative and self-direction.
  • Working effectively in a team-oriented environment.

Additional Requirements:

  • Must be at least 18 years old.
  • Ability to work 10-12 hour shifts in a 24/7 operation, including nights, weekends, and holidays.
  • Consistently provide friendly and engaging customer service to internal and external customers.
  • Perform at a high level in a fast-paced environment with limited immediate supervision.
  • Develop proficiency with WinCo's C.C.T.V. equipment, locks, and door hardware.
  • Sit for extended periods.
  • Perform all tasks efficiently and accurately with confidentiality, honesty, and integrity.
  • Obtain State or Local certifications as required.
  • Wear provided personal protective equipment such as gloves and protective vest.
  • Travel daily within a defined geographic area to assigned locations.