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Assistant Manager: Customer Service

2 months ago

Bellevue, Washington, United States World Market Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at World Market. As a key member of our leadership team, you will be responsible for modeling and leading a customer-first selling culture, driving business growth, and developing a high-performance team.

Key Responsibilities
  • Customer Experience
    • Develop and implement strategies to deliver exceptional customer experiences, ensuring high levels of customer satisfaction and loyalty.
    • Lead by example, demonstrating a strong customer-centric approach and a commitment to excellence in all interactions.
  • Business Growth
    • Drive business growth through effective sales strategies, product knowledge, and engagement behaviors.
    • Collaborate with the Store Manager to develop and implement business plans, setting goals and objectives to achieve sales targets.
  • Team Development
    • Recruit, develop, and retain a high-performance team, providing coaching, training, and feedback to ensure team members have the skills and knowledge needed to succeed.
    • Lead by example, demonstrating a commitment to teamwork, communication, and collaboration.
  • Operational Excellence
    • Ensure a safe and efficient work environment, maintaining high standards of cleanliness, organization, and productivity.
    • Monitor and analyze business trends, identifying opportunities for improvement and implementing changes to drive business growth.
Requirements
  • Leadership Experience
    • Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail environment.
  • Skills and Qualifications
    • Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, sound decision-making skills, effective delegation and validation, and the ability to execute daily priorities efficiently.
    • Ability to work a flexible schedule, including nights and weekends, depending on the needs of the business.
    • Minimum Age 21 years.
    • Ability to lift up to 40 lbs.
    What We Offer
    • Competitive Compensation
      • Hourly Pay Range is $20.74-$24.74
    • Benefits
      • Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.
    • Work-Life Balance
      • Flexible scheduling to support your work-life balance.
    • Professional Development
      • Opportunities for growth and development, including training and education programs.