Customer Service Representative
1 month ago
Job Summary:
The Customer Service Representative plays a critical role in empowering customers to build, manage, and grow successful landscape businesses. This position requires a strong customer-service attitude, self-motivation, and a detail-oriented personality. The ideal candidate will thrive in a fast-paced environment, understand information, and communicate clearly through spoken and written words.
Responsibilities:
- Eagerly greet walk-in and phone customers, and listen to understand their needs and challenges.
- Treat customers as business partners by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
- Collaborate with team members and utilize all company resources to sell Horizon's value and give customers the best service and experience possible.
- Prepare sales orders and assist customers in selecting and loading merchandise.
- Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
- Resolve customer complaints professionally and in a timely manner.
- Maintain a clean, well-organized, well-stocked sales center.
- Assist in receiving, shipping, and general warehouse duties.
- Other duties as assigned.
Requirements:
- Strong customer-service attitude.
- Self-motivated and detail-oriented personality.
- Thrives in a fast-paced environment focused on serving business owners with urgent needs.
- Understands information and communicates clearly through spoken and written words.
- A cooperative, dependable team player.
- Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology, and processes.
- Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
- Possess or obtain forklift certification.
- Must be 18 years of age or older to apply.
Preferred:
- High school diploma or GED.
- Bilingual (English/Spanish) a plus.
- Irrigation experience is a huge plus and knowledge in other landscape products is helpful.
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