Customer Service Representative

1 month ago


Bellevue, Washington, United States POOLCORP Full time

Job Summary:

The Customer Service Representative plays a critical role in empowering customers to build, manage, and grow successful landscape businesses. This position requires a strong customer-service attitude, self-motivation, and a detail-oriented personality. The ideal candidate will thrive in a fast-paced environment, understand information, and communicate clearly through spoken and written words.

Responsibilities:

  • Eagerly greet walk-in and phone customers, and listen to understand their needs and challenges.
  • Treat customers as business partners by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
  • Collaborate with team members and utilize all company resources to sell Horizon's value and give customers the best service and experience possible.
  • Prepare sales orders and assist customers in selecting and loading merchandise.
  • Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • Resolve customer complaints professionally and in a timely manner.
  • Maintain a clean, well-organized, well-stocked sales center.
  • Assist in receiving, shipping, and general warehouse duties.
  • Other duties as assigned.

Requirements:

  • Strong customer-service attitude.
  • Self-motivated and detail-oriented personality.
  • Thrives in a fast-paced environment focused on serving business owners with urgent needs.
  • Understands information and communicates clearly through spoken and written words.
  • A cooperative, dependable team player.
  • Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology, and processes.
  • Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
  • Possess or obtain forklift certification.
  • Must be 18 years of age or older to apply.

Preferred:

  • High school diploma or GED.
  • Bilingual (English/Spanish) a plus.
  • Irrigation experience is a huge plus and knowledge in other landscape products is helpful.


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