Operations Manager
6 days ago
Michaels Stores is seeking a highly skilled and experienced Operations Manager to lead our store operations and drive sales and profits. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of the store, including inventory management, visual merchandising, and customer service.
Key Responsibilities- Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
- Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and regulations.
- Support and participate in truck unloading and stocking processes to ensure efficient and accurate execution.
- Achieve key performance indicators (KPIs) and manage team members to achieve their role KPIs.
- Manage visual merchandising standards and execute feature space and seasonal layouts.
- Manage and execute inventory management processes, including merchandise operations and Omni-channel processes.
- Manage and execute shrink and safety programs.
- Train, observe, and coach team members to achieve results and participate in performance management processes.
- Interact with customers in a positive and respectful manner, providing solutions and assistance as needed.
- Assist with Omni-channel processes and cross-train in Custom Framing selling and production.
- Retail management leadership experience.
- Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- Public retail store setting with climate-controlled areas and some outdoor work.
- Frame shop contains glass cutter and heat press.
Michaels Stores is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact Customer Care at 1-800-642-4235.
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