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Client Relationship Manager

2 months ago

San Francisco, California, United States Workday Full time
Your Workdays Will Shine Here

At Workday, our journey began with a simple conversation that sparked a revolutionary idea in the enterprise software industry. Our founders envisioned a company where culture thrives, driven by the principle of prioritizing our people.

Our commitment to the happiness, growth, and contributions of every Workmate is at the heart of our organization. We believe that a healthy, employee-centric, and collaborative culture is essential for achieving business success. This is why we prioritize the well-being of our people, communities, and the environment while maintaining profitability.


Embrace Your Unique Self:

Here, you are encouraged to express your true self. The energy and passion of our Workmates create a unique atmosphere.

Are you inspired to enhance the work experience for everyone and join us in our growth journey? Bring your best self and experience a fulfilling workday with us.


About the Team

The Customer Success team plays a pivotal role in ensuring that our clients derive maximum value from our solutions. In this position, you will be a vital contributor to guiding our clients on their Workday journey.

As an advisor and facilitator, you will collaborate with your team, as well as Sales & Services, to help clients achieve their goals.

Working together as a team of experts, you will identify new growth opportunities at every stage of our clients' journey.

Your responsibilities will include engaging with multiple clients, conducting regular checkpoints, and utilizing our standard engagement model to drive value, adoption, and retention.

As part of a remarkable Customer Experience organization, you will have the autonomy to manage your schedule and client interactions.


About the Role

The Customer Success Manager (CSM) is crucial for the success and execution of our clients' initiatives, helping them realize the full potential of their investment.

In this role, you will advocate for Workday clients and adopt a team-oriented approach to ensure their success.

You will work closely with clients to enhance their overall user experience, providing personalized support beyond the standard communication channels.

As a CSM, your goal will be to maximize the value derived from our products and services by quantifying benefits, promoting adoption, sharing best practices, addressing business inquiries, identifying opportunities, and developing strategic objectives to support client growth.


About You

Basic Qualifications:

  • 3+ years of proven experience in a Customer Success role.
  • Familiarity with CRM systems such as Salesforce & Gainsight or similar tools for summarizing client interactions.

Other Qualifications:

  • Exceptional organizational, time management, and communication skills.
  • Previous experience in SaaS is preferred.
  • Demonstrated ability to collaborate and build strong relationships with clients.
  • Proven capability to engage across various corporate functions (Sales, Professional Services, and Product Management).
  • Excellent verbal and written communication skills, including the ability to lead meetings with clients and leadership.
  • Experience in issue resolution and escalation management at both business owner and executive levels.
  • Bachelor's degree or equivalent work experience; a degree in Business or Technical fields is preferred.

Our Approach to Flexible Work

With our Flex Work model, we blend the best of both worlds: in-person collaboration and remote work. This approach fosters deeper connections, maintains a strong community, and empowers our teams to perform at their best.

We understand that flexibility can take many forms. Instead of mandating specific in-office days, we encourage spending at least half (50%) of your time each quarter in the office or in the field with clients, prospects, and partners, depending on your role.

This allows you to create a flexible schedule that accommodates your business, team, and personal needs while maximizing the value of time spent together.

For those in remote roles, there are opportunities to gather in our offices for significant moments that matter.


Workday Pay Transparency Statement

The annualized base salary ranges for primary and additional locations are provided below. Workday's pay ranges vary based on work location.

This role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, along with annual refresh stock grants as part of the total compensation package.

Recruiters will provide more details during the hiring process.

Compensation offers will be based on various factors, including geography, experience, skills, job duties, and business needs.

For more information regarding Workday's comprehensive benefits, please refer to our resources.

In accordance with applicable Fair Chance laws, Workday will consider qualified applicants with arrest and conviction records for employment. Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.