Hospitality Ambassador
4 days ago
We are looking for a skilled and enthusiastic Guest Services Agent to join our front desk team at Hotel Lucia. As a key ambassador of our brand, you will be responsible for delivering exceptional customer experiences, handling guest inquiries, and promoting our hotel's services and amenities.
About Our Culture:
- We believe in creating a supportive and inclusive work environment that fosters growth, development, and wellbeing.
- Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and dedication to building meaningful relationships.
Your Key Responsibilities:
- Provide exceptional customer service by being friendly and approachable.
- Check guests in, ensuring smooth and efficient check-in processes.
- Help to resolve issues and exceed guest expectations through proactive recovery.
- Promote and sell our hotel's services and amenities.
- Collaborate with hotel staff to ensure seamless guest experiences.
Requirements:
- Ability to handle multiple tasks simultaneously and work well under pressure.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work independently with limited supervision.
- Proficiency in using technology and software applications.
Compensation Package: $45,000 - $60,000 per annum (based on experience), plus comprehensive benefits and career development opportunities.
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