Hospitality Ambassador

4 days ago


Portland, Oregon, United States Hotel Lucia Full time
Elevate Your Career with Our Front Desk Team

We are looking for a skilled and enthusiastic Guest Services Agent to join our front desk team at Hotel Lucia. As a key ambassador of our brand, you will be responsible for delivering exceptional customer experiences, handling guest inquiries, and promoting our hotel's services and amenities.

About Our Culture:

  • We believe in creating a supportive and inclusive work environment that fosters growth, development, and wellbeing.
  • Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and dedication to building meaningful relationships.

Your Key Responsibilities:

  • Provide exceptional customer service by being friendly and approachable.
  • Check guests in, ensuring smooth and efficient check-in processes.
  • Help to resolve issues and exceed guest expectations through proactive recovery.
  • Promote and sell our hotel's services and amenities.
  • Collaborate with hotel staff to ensure seamless guest experiences.

Requirements:

  • Ability to handle multiple tasks simultaneously and work well under pressure.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Ability to work independently with limited supervision.
  • Proficiency in using technology and software applications.

Compensation Package: $45,000 - $60,000 per annum (based on experience), plus comprehensive benefits and career development opportunities.



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