Operations Manager

4 days ago


Naples, Florida, United States Bowland, HeadPinz & FastTrax Full time
Job Description

We are seeking an exceptional Operations Manager to lead our team at HeadPinz As the ideal candidate, you will oversee daily operations, inspire a high-performing team, and ensure every corner of our entertainment center delivers excellence This hands-on leadership role requires adaptability, vision, and a passion for operational and service standards.

Key Responsibilities:
  • Drive Results: Set and enforce operational standards to ensure superior guest satisfaction and team performance.
  • Inspire Leadership: Motivate, coach, and develop team members, fostering a culture of growth, accountability, and respect.
  • Ensure Safety: Respond swiftly to emergencies, prioritizing guest and employee well-being.
  • Streamline Operations: Oversee day-to-day activities, including opening, closing, scheduling, and inventory management.
  • Maintain Excellence: Uphold facility cleanliness, safety, and appearance standards.
  • Optimize Performance: Continuously evaluate and enhance processes for efficiency and service delivery.
  • Collaborate Across Teams: Partner with maintenance and technical teams to ensure proactive maintenance and timely repairs.
What We Require:
  • Proven Leadership: Minimum 2 years of successful management experience, ideally in entertainment, hospitality, or a related industry.
  • Customer-Centric Mindset: Passion for delivering memorable guest experiences and empowering team success.
  • Strategic Problem-Solving: Strong critical thinking skills and the ability to navigate challenges effectively.
  • Adaptability: Thrives in a fast-paced, dynamic environment while staying focused on priorities.
  • Strong Communication: Builds positive relationships with team members and guests alike.
Education & Qualifications:
  • Must be 21+ years of age.
  • High school diploma required; Associate's degree in Business, Hospitality, or a related field preferred.
  • Familiarity with operational and safety procedures in high-volume environments.
  • Minimum of 2 years of successful management experience, ideally in the restaurant, entertainment, or hospitality industry.

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience and qualifications. If you are a results-driven leader who is passionate about delivering exceptional guest experiences, please apply for this exciting opportunity.



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