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Staffing and Customer Care Manager

2 months ago

Waynesboro, Virginia, United States Visiting Angels Of Va Full time
Job Summary

The Staffing and Customer Care Manager is a key role within Visiting Angels Of Va, requiring a strategic approach to matching caregivers with clients based on various factors. This position involves mentoring caregivers, ensuring timely data entry, and maintaining positive relationships with clients and their families.

Key Responsibilities
  • Scheduling and Coordination
    • Schedule caregiver teams for hours of service on new clients and open hours/shifts on existing cases.
    • Maintain computer schedules and ensure timely data entry for clients and caregivers.
    • Contact clients and caregivers regarding day-to-day scheduling changes.
  • Client and Caregiver Management
    • Enter and maintain client and caregiver information in the database.
    • Monitor telephony logs on a daily basis and make corrections to facilitate accurate processing of payroll and billing.
    • Provide regular updates to the direct supervisor on any open shifts after an exhaustive effort has been made to staff the shifts.
  • Communication and Reporting
    • Provide timely reporting to the direct supervisor on caregiver supply and demand.
    • Communicate and reinforce Visiting Angels Of Va's policies and procedures.
    • Communicate and refer appropriate matters to the Operations Manager for direction.
  • Administrative and Support Functions
    • Perform general office duties, including word processing, filing, reception, and telephone services.
    • Participate in the 90-day, annual evaluations, and performance improvement plans for the caregiver team.
    • Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members, and referral sources.
  • Confidentiality and Professionalism
    • Maintain absolute confidentiality of all information pertaining to employees, clients, and client's families.
    • Demonstrate dependability and reliability.
    • Maintain professionalism and provide support and encouragement to the caregiver team.
  • Additional Responsibilities
    • On-call evenings and weekends, as directed.
    • Keep on-call materials current with client information, instructions, and directions, current roster of care, and roster of active direct care staff.