Dynamic Client Engagement Specialist

4 days ago


Naples, Florida, United States Spherion Full time
Client Service Liaison
Spherion is seeking a highly skilled and experienced Dynamic Client Engagement Specialist to join our team in Naples, Florida. As a key member of our support team, you will be responsible for delivering exceptional client experiences through comprehensive support and information on our products or services.

Key Responsibilities:
  • Engage with clients via telephone to provide prompt and effective support.
  • Utilize active listening skills to expertly handle client questions and concerns.
  • Maintain accurate records of client interactions, inquiries, complaints, and comments.
  • Escalate complex issues to ensure timely resolution and maintain client satisfaction.
  • Take on additional duties as assigned to contribute to the overall success of the team.

Requirements:
To succeed in this role, you will need:
  • A high school diploma or equivalent.
  • Previous customer service experience is required.
  • Excellent communication and problem-solving skills.
  • Ability to lift up to 15 pounds and work in a sitting position for prolonged periods.

Salary and Benefits:
The estimated salary for this role is $42,000 - $52,000 per year, depending on experience. Additionally, we offer a range of benefits, including health insurance, an incentive and recognition program, and opportunities for professional growth and development.

Work Environment:
This is a full-time position working 8:00 AM - 4:00 PM, Monday to Friday. You will have the opportunity to work in a fast-paced environment with a dynamic team dedicated to delivering exceptional results.

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