Lifestyle Retail Specialist

3 weeks ago


Naples, Florida, United States Serena & Lily Full time
About the Role
Serena & Lily is seeking a highly skilled Lifestyle Retail Specialist to join our team in Naples, FL. As a key member of our design-driven environment, you will be responsible for delivering an exceptional client experience through outstanding sales and service skills. The ideal candidate will embody the Serena & Lily Brand Ethos and cultivate lasting relationships with clients through personalized service and design support.

In this role, you will have the opportunity to work in a dynamic, customer-focused environment where creativity and attention to detail are valued. Our full-time roles offer a competitive compensation package, including a generous hourly wage of $22-26, depending on experience. Additionally, employees can enroll in our company's 401k plan and enjoy comprehensive benefits, including medical, dental, vision, and basic life insurance.

Responsibilities
  • Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
  • Act as a brand steward in all interactions with Clients, Designers, Vendors, and Co-workers
  • Create a warm, welcoming, and inspiring on-brand client experience
  • Provide relevant design advice, product knowledge, and product recommendations to contribute to brand sales goals
  • Resolve client needs quickly through swift communication and partnership from leadership
  • Drive customer retention and loyalty through order and quote follow-up
  • Assist in receiving shipments, transfers, and merchandising; ensure the selling floor is adequately presented and stocked to brand standard
  • Proactively engage clientele using S&L leads to provide an enhanced customer experience for all customers, including members of our Trade Program


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