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Operations Manager/Team Leader
4 weeks ago
As a key member of the Gesa Credit Union team, the Operations Manager/Team Leader plays a vital role in overseeing the day-to-day operations of the Operations Support Department. This individual will be responsible for supervising a team of employees, ensuring the implementation of procedures to increase the department's capabilities and productivity, and maintaining compliance with credit union policies and regulations.
Key Responsibilities- Set strategic plans for the Operations Department to align with the credit union's business objectives.
- Establish and ensure the implementation of target goals for the department.
- Oversee daily operations of the Operations Support Center, ensuring performance metrics are met according to established service level agreements.
- Collaborate with internal business partners to advocate for the Operations Support Center's requirements.
- Communicate credit union goals and direction to all employees in the department.
- Oversee the development and monitoring of performance standards.
- Provide mentoring, coaching, and training to support and develop all team members.
- Ensure that periodic actual and trending reports are provided to Management.
- Manage Treasury Management team, provide support as needed, and recommend training opportunities.
- Partner with Treasury Management business unit and support Treasury Management products and services.
- Create ACH and other risk level processing reports for Executive Management and credit union audits.
- Ensure sensitive data is protected with the highest standard of security and confidentiality.
- Specialized certification in applicable areas (AAP, NCP, Deposit Compliance preferred).
- Three to five years of similar or related experience in a credit union environment.
- Bachelor's degree in Business Administration or related field.
- Minimum of three years management/supervisory experience.
- Demonstrate interpersonal skills to relate effectively and professionally to members, the public, and colleagues.
- Competitive Pay.
- Medical, Dental, Vision, and Life Insurance.
- 20 days/year accrual of Paid Time Off - Plus 10 Paid Holidays.
- 401(k) Match.
- Incentive Program.
- Tuition Assistance and Student Loan Repayment.
- Commuter Benefits.
- Paid Time Off to Volunteer in the Community.
- Product discounts.
- Engaging Work Environment.
- Rewards and Recognition Programs.
