Student Housing Operations Manager

6 days ago


Honolulu, Hawaii, United States BH Full time

The Student Housing General Manager has full responsibility for the overall operations of the assigned property, including effective execution of all phases of staffing and administration of the day-to-day business functions; accounting, marketing, leasing, maintenance, capital improvements, resident services, and other related projects as directed.

Overview:

Hire, train, supervise mentor and coach all property team members for success; training and development of all team members; manage team scheduling; ensuring all operational standards and procedures for the property are implemented, monitored and maintained

Maintain leasing and marketing activities and programs; maintain sales and service standards; participate in sales calls, tours and presentations as needed

Provide guidance and direction related to student behavioral issues; mediate roommate conflicts and respond to resident complaints; implement and maintain resident handbook; address lease violations through the established company processes and procedures

Budget and Finance:

Maintain budgeted marketing and leasing plans and other aspects of running the property including but not limited to: managing all costs and expenses of all departments in order to maximize NOI, ensuring all financial controls are followed in accordance with company policies and procedures, monitor resident accounts to ensure accuracy and timeliness of charges and collections, and recommend and implement appropriate correct actions concerning internal controls, presentation and organization

Campus and Community Relations:

Develop relationships with campus departments and organizations and corresponding key representatives to target student services and marketing opportunities; oversee and participate in outreach marketing efforts within local community; develop and oversee Resident Life program and related marketing opportunities, efforts and program budget; supervise and manage spending for Community Ambassador organized events

Salary Range: $70,000.00 - $80,000.00

This role is ideal for individuals with a strong understanding of campus departments and on-campus housing. Strong communication and leadership skills are also essential. A bachelor's degree or equivalent experience is preferred. If you have previous work experience in student/on-campus housing environment, preferably in a leadership role, this could be the perfect opportunity for you.



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