Contact Centre Director
3 weeks ago
We are seeking a highly skilled and experienced Contact Centre Manager to join our team at Teleperformance USA. As a Contact Centre Manager, you will be responsible for leading a team of managers and agents to deliver exceptional customer service and support.
Key Responsibilities:- Manage the overall performance and governance of the Contact Centre, including day-to-day operations and service delivery.
- Establish and maintain strong relationships with clients and stakeholders to ensure seamless service delivery.
- Develop and implement process improvements to increase efficiency and productivity.
- Provide coaching and development opportunities to team members to enhance their skills and knowledge.
- Identify and mitigate risks to ensure compliance with regulatory requirements and company policies.
- Minimum 2+ years of experience in a Contact Centre management role.
- Proven track record of delivering exceptional customer service and support.
- Strong leadership and management skills, with the ability to motivate and develop team members.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Ability to analyze data and make informed decisions to drive business growth and improvement.
- Experience in a fast-paced, dynamic environment with multiple priorities and deadlines.
- Knowledge of industry trends and best practices in Contact Centre management.
- Ability to work in a team environment and contribute to a positive and inclusive team culture.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Contact Centre Manager looking for a new challenge, please submit your application today.
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