Contact Centre Director

We are seeking a highly skilled and experienced Contact Centre Manager to join our team at Teleperformance USA. As a Contact Centre Manager, you will be responsible for leading a team of managers and agents to deliver exceptional customer service and support.

• Manage the overall performance and governance of the Contact Centre, including day-to-day operations and service delivery.
• Establish and maintain strong relationships with clients and stakeholders to ensure seamless service delivery.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide coaching and development opportunities to team members to enhance their skills and knowledge.
• Identify and mitigate risks to ensure compliance with regulatory requirements and company policies.

• Minimum 2+ years of experience in a Contact Centre management role.
• Proven track record of delivering exceptional customer service and support.
• Strong leadership and management skills, with the ability to motivate and develop team members.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
• Ability to analyze data and make informed decisions to drive business growth and improvement.

• Experience in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Knowledge of industry trends and best practices in Contact Centre management.
• Ability to work in a team environment and contribute to a positive and inclusive team culture.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Contact Centre Manager looking for a new challenge, please submit your application today.