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HVAC Client Services Coordinator

2 months ago

Dallas, Texas, United States Moss Mechanical Full time
Job Overview

Client Services Coordinator/Dispatcher


Moss Mechanical specializes in providing top-notch air conditioning solutions, including service, replacement, and new installations for both residential and commercial properties. With a rich family heritage in the HVAC industry, we pride ourselves on delivering exceptional quality and ethical practices that set us apart from the competition.

As a Client Services Coordinator/Dispatcher, you play a crucial role in our operations, serving as the first point of contact for our clients. Your responsibilities include managing service requests, dispatching technicians, and addressing customer concerns. You will embody our core values by treating all customers and colleagues with respect and professionalism. A self-starter with a positive attitude, you thrive on helping others and are committed to ensuring the highest levels of customer satisfaction while adeptly handling various situations daily.


Key Responsibilities:

  • Professionally manage incoming calls
  • Schedule appointments efficiently
  • Allocate daily tasks to team members
  • Engage in marketing and sales activities to promote additional services
  • Complete work orders, return customer inquiries, and resolve complaints
  • Organize office operations and procedures, including preparing and reviewing purchase orders
  • Assist with other duties as required, including cross-training in related roles

Qualifications:

  • At least two years of administrative experience
  • Excellent written and verbal communication skills
  • Detail-oriented with strong data entry capabilities
  • Exceptional client service skills that foster lasting connections
  • A collaborative team player who can also work independently
  • Proficient in general computer applications, including Microsoft Office
  • Typing skills are advantageous

What We Offer:

  • A vibrant culture rooted in our core values
  • Competitive compensation and comprehensive benefits
  • Access to an on-site fitness center, basketball and pickleball courts, and personal training
  • Engaging clients and exciting projects

Benefits Include:

  • Medical, dental, and vision insurance
  • Various health plan options
  • 401(k) plan with company matching
  • Paid time off

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