Onsite Visa Consultant

1 week ago

Washington, Washington, D.C., United States CIBT Full time
About Us:

CIBT is a leading global provider of immigration and visa services, with over 1,600 expert professionals located in 27 countries. Our comprehensive suite of services includes global immigration strategy and advisory services, as well as business and other travel visa services.

We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts, using industry-leading technology solutions.

Our commitment to ethics, compliance, and diversity is key to our strength and success.

Position Overview:

Our Onsite Visa Consultant is responsible for helping On-Site employees to successfully obtain a business visa, passport, and other travel documents.

Liaising directly with employees, understanding their situation, and ensuring the appropriate solutions is a key part of the role.

Onsite Coordinators use their expertise to provide prompt, high-quality tailored advice and guidance based on individual needs.

This position requires a self-motivated and self-disciplined individual who has the ability to work on their own with indirect supervision.

This person must be able to resolve issues in a professional and expedient manner, while keeping both the interest of the client and the interest of CIBT in mind.

This position is responsible for managing the visa and passport application process, beginning with identifying the need for a visa and continuing through the entire application process.

This application process entails collecting necessary documents from the traveler and submitting these documents to the relevant Consulate in order to ensure meeting the need date of the client.

This position must also assist clients on visa processing challenges while creating and implementing solutions to overcome these challenges.

In addition to the above-mentioned responsibilities, this position is also responsible for other ad hoc assignments or duties related to CIBT's visa processing business, as assigned by a manager.

REQUIREMENTS:
Attendance - ability of the employee to meet the published CIBT attendance policy
Productivity - ability of the employee to meet the established metric of files properly opened per hour
Quality - ability of the employee to attain the established quality metric
Customer Interaction - ability of the employee to attain quality metric on customer interactions
Customer Service Skills
Responsiveness to Internal Clients
Consultative Skills
Technical Skills

COMPETENCIES:
Communication must be clear and grammatically correct in both written and verbal communication
Ability to quickly learn and navigate multiple CIBT systems and On-Site platforms
Organizational skills
Time management skills and ability to meet deadlines
Attention to detail and proactive solutions to problems
Ability to accept supervision and follow directions
Ability to work well as a member of the team
Ability to work independently
Ability to multi-task
Ability to remain cool under pressure and adapt to situations
Compliance to Standards of Work
Overall can-do attitude

WORKING CONDITIONS/LOCATION:

Office environment:
exposure to computer screens, interaction with others in an office environment
This position is located on the end client's office in Washington, DC. Must be able to commute to Washington, DC on a daily basis.

EEOC

As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

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