Onsite Visa Consultant

5 days ago


Washington, Washington, D.C., United States CIBT Full time
About Us:

CIBT is a leading global provider of immigration and visa services for corporations and individuals. With over 1,600 expert immigration and visa professionals, attorneys, and qualified migration consultants located in over 60 offices in 27 countries, we offer a comprehensive suite of services under two primary brands: Newland Chase and CIBTvisas.

We commit to delivering a superior service experience to our clients on each and every engagement. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.

Opportunity at CIBT:
We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions.

Position Overview:

Our Onsite Visa Consultant is responsible for helping On-Site employees to successfully obtain a business visa, passport, and other travel documents. A key part of the role is to liaise directly with employees, understanding their situation and ensuring the appropriate solutions.

Onsite Coordinators use their expertise to provide prompt, high-quality tailored advice and guidance based on individual needs and in a smooth and stress-free manner.

This position requires a self-motivated and self-disciplined individual who has the ability to work on their own with indirect supervision. The ideal candidate will be highly skilled in customer service techniques and will display characteristics of being flexible and adaptable.

This person must be able to resolve issues in a professional and expedient manner, while keeping both the interest of the client and the interest of CIBT in mind.

This position is responsible for managing the visa and passport application process, beginning with identifying the need for a visa and continuing through the entire application process.

This application process entails collecting necessary documents from the traveler and submitting these documents to the relevant Consulate in order to ensure meeting the need date of the client.

This position must also assist clients on visa processing challenges while creating and implementing solutions to overcome these challenges.

In addition to the above-mentioned responsibilities, this position is also responsible for other ad hoc assignments or duties related to CIBT's visa processing business, as assigned by a manager.

Responsibilities:

  • Manage the visa and passport application process
  • Collect necessary documents from the traveler
  • Submit documents to the relevant Consulate
  • Assist clients on visa processing challenges
  • Perform other ad hoc assignments or duties related to CIBT's visa processing business

Requirements:

  • Attendance - ability of the employee to meet the published CIBT attendance policy
  • Productivity - ability of the employee to meet the established metric of files properly opened per hour
  • Quality - ability of the employee to attain the established quality metric
  • Customer Interaction - ability of the employee to attain quality metric on customer interactions
  • Customer Service Skills
  • Responsiveness to Internal Clients
  • Consultative Skills
  • Technical Skills

Competencies:

  • Communication must be clear and grammatically correct in both written and verbal communication
  • Ability to quickly learn and navigate multiple CIBT systems and On-Site platforms
  • Organizational skills
  • Time management skills and ability to meet deadlines
  • Attention to detail and proactive solutions to problems
  • Ability to accept supervision and follow directions
  • Ability to work well as a member of the team
  • Ability to work independently
  • Ability to multi-task
  • Ability to remain cool under pressure and adapt to situations
  • Compliance to Standards of Work
  • Overall can-do attitude


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