Deskside Support Lead Technician

10 hours ago


Edison, New Jersey, United States NTT DATA Full time
Job Title: Deskside Support Lead Technician

We are seeking a highly skilled and experienced Deskside Support Lead Technician to join our team in Edison, New Jersey. As a key member of our IT support team, you will be responsible for providing technical support and leadership to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting for desktop and laptop computers, printers, and other peripherals.
  • Lead and manage a team of technical support specialists to ensure timely and effective resolution of technical issues.
  • Develop and implement technical processes and procedures to improve efficiency and quality of service.
  • Collaborate with other teams to ensure seamless integration of technical support services.
  • Provide excellent customer service and communication to clients and internal stakeholders.
Requirements:
  • 5+ years of experience in desktop support and leadership roles.
  • Strong technical skills and knowledge of Windows operating systems, MS applications, and antivirus programs.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience with ticketing systems and workflow management.
About NTT DATA:

NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we have diverse experts in over 50 countries and a robust partner ecosystem of established and start-up companies.

We are an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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