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The Paper Store is committed to being the premier destination for all of our customers' gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.
Key Responsibilities:
- Deliver world-class service to customers by utilizing the G.U.E.S.T. service approach.
- Meet sales goals and maintain merchandising standards in a fast-paced retail environment.
- Report directly to the Store Team Leader and other members of management.
Customer Service Expectations:
- Greet and welcome every customer warmly and with enthusiasm.
- Understand customer needs by asking open-ended questions.
- Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge.
- Suggest additional items to build onto sales by utilizing effective selling techniques.
- Thank the customer sincerely and invite them to return and shop with us again.
Additional Responsibilities:
- Be a brand ambassador for The Paper Store.
- Build customer loyalty by being friendly, attentive, and respectful of customers.
- Contribute to a positive work environment with respectful, ethical behavior, and honest communication.
- Professional presentation in attire, demeanor, appearance, and compliance with company dress code.
- Support all sales efforts and initiatives across all business channels to maximize company sales.
- Consistently capture accurate and valid customer information at the Point of Sale.
- Maintain awareness of all current promotions and process them correctly at the Point of Sale.
- Enthusiastically participate in training and development as required, utilizing all training resources.
- Prepare incoming product for the sales floor by following instructions and guidance from supervisors.
- Merchandise product following company visual guidelines and visual standards.
- Perform ear piercings and provide a safe, sanitary experience in accordance with state, federal, and CDC guidelines (select locations).
- Demonstrate a fundamental knowledge of computers, systems, and programs relevant to the position.
- Maintain store maintenance and cleanliness standards.
- Complete all other tasks as directed by store management in assigned time frame.
- Comply with all company policies and procedures.
Requirements:
- Previous experience in specialty retail is preferred but not required.
- Ability to work a flexible schedule to include nights, weekends, and holidays.
- Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
- Possess an ability to work well in a team environment.
- Proficient in using Microsoft Office and POS Systems.
- Ability to stand for long periods of time.
- Professional conduct, demeanor, and attire, in compliance with company dress code.
- Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.