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Community-Based Recovery Support Specialist

2 months ago

Georgetown, Kentucky, United States UnitedHealth Group Full time
About Us:

Optum is a worldwide organization dedicated to enhancing healthcare through innovative technology, empowering millions to lead healthier lives.

The role you undertake with our organization will significantly influence health outcomes by linking individuals with essential care, pharmacy benefits, data, and resources to support their well-being.

Here, you will discover a culture driven by diversity and inclusion, skilled colleagues, comprehensive benefits, and opportunities for professional growth.

Make a meaningful difference in the communities we serve as you contribute to advancing health equity on a global scale.

Position Overview:

The Community-Based Recovery Support Specialist plays a crucial role in supporting the objectives of Optum and the Health Plan under the guidance of the Clinical Program Manager.

This position is specifically responsible for assisting consumers and their families daily, fostering communication to enhance engagement, recruiting family members and consumers for committees and task forces, and nurturing strong relationships with consumer- and family-run services and programs.

Utilizing their own Recovery Lived Experience and training, the specialist aids families and consumers in establishing their Recovery goals and acquiring the necessary skills and knowledge for successful recovery.

This role collaborates with the clinical team to implement care coordination as needed, which may involve peer support and other community-based services aimed at stabilizing the consumer's condition.

The specialist is pivotal in helping to reduce the need for higher levels of service, such as emergency room visits or inpatient psychiatric admissions.

Key Responsibilities:


• Leverage personal Recovery experience and training to assist families and consumers in defining their Recovery goals and developing essential skills for recovery.

• Engage with consumers experiencing co-occurring disorders, including mental health and substance use disorders.

• Support the development and implementation of a comprehensive Training and Education program for peers, families, providers, and staff.

• Establish and maintain strong collaborative relationships with existing Consumer and Family organizations to encourage active participation in Optum/Health Plan activities.

• Communicate vital information regarding plans to consumers and consumer-operated organizations, as well as families and family organizations.

• Identify and connect with community leaders from ethnic minority groups to create culturally competent programs that emphasize recovery and resilience.

• Participate in internal subcommittees as directed and engage in Optum and Health Plan Quality Review processes.

• Facilitate effective communication with consumers and their families regarding all aspects of the Mental Healthcare Delivery system, including their rights and responsibilities.

• Provide support to consumers or family members in scheduling necessary appointments.

• Collaborate with Clinical Program Managers and the clinical team to implement enhanced care coordination when required, which may include peer support and other community-based services designed to stabilize the consumer's condition.

• Assist consumers transitioning from 24-hour care and refer them to support groups as needed.

• Advocate for consumers and families throughout the treatment process and facilitate their involvement in all operational phases of Optum and the Health Plan.

Why Consider a Career with UnitedHealth Group?

We offer a competitive base salary, a comprehensive benefits package, performance rewards, and a management team committed to your success.

Benefits Include:

• Paid Time Off that begins accruing with your first pay period, plus 8 Paid Holidays.

• Medical Plan options, including participation in a Health Spending Account or Health Savings Account.

• Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.

• 401(k) Savings Plan and Employee Stock Purchase Plan.

• Education Reimbursement and Employee Discounts.

• Employee Assistance Program and Employee Referral Bonus Program.

• Voluntary Benefits such as pet insurance, legal insurance, and long-term care insurance.

At UnitedHealth Group, our mission is to empower individuals to lead healthier lives and enhance the health system for everyone.

We believe that every individual, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to achieve their healthiest life.

We are dedicated to addressing health disparities and improving health outcomes, ensuring equitable care for all.

Diversity and Inclusion:

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates are required to pass a drug test before beginning employment.