Customer Service Representative
2 weeks ago
Ollie's Bargain Outlet, Inc. Job Description
Job Title: Customer Service Associate
About Us: At Ollie's Bargain Outlet, Inc., we're committed to providing an exceptional customer experience. We're a team of dedicated professionals who strive to make a difference in our customers' lives.
Job Summary: We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales floor team, you will be responsible for providing top-notch customer service, resolving customer complaints, and maintaining a positive and productive store environment.
Key Responsibilities:
- Provide exceptional customer service: Respond to customer inquiries, resolve issues, and ensure customer satisfaction.
- Process transactions: Ring up sales, handle returns, and process exchanges in a timely and efficient manner.
- Maintain store appearance: Ensure the sales floor, stockroom, and other areas of the store are clean, organized, and well-maintained.
- Support sales floor operations: Assist with visual merchandising, stock replenishment, and other tasks as needed.
Requirements:
- Excellent communication and interpersonal skills: Ability to effectively communicate with customers, colleagues, and management.
- Strong problem-solving skills: Ability to resolve customer complaints and issues in a fair and timely manner.
- Basic math skills: Ability to accurately handle cash, process transactions, and maintain accurate records.
- Ability to work in a fast-paced environment: Ability to multitask, prioritize tasks, and maintain a positive attitude in a dynamic retail environment.
What We Offer:
- Competitive hourly rate: A fair and competitive hourly rate for your hard work and dedication.
- Opportunities for advancement: We offer opportunities for advancement and professional growth within our company.
- Team-oriented environment: We're a team of dedicated professionals who support and motivate each other to achieve our goals.
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