Customer Engagement Expert
3 weeks ago
**Compensation:** $25 - $28 per hour (contract/hybrid)
Responsibilities:
The Customer Engagement Expert will serve as the primary point of contact for commercial banking customers using Client's Treasury Management platforms. This role requires maintaining and expanding customer relationships by delivering top-notch customer support services, proactively addressing potential problems and compliance issues, and optimizing client satisfaction while driving relationship growth.
Main Tasks:
- Provide exceptional customer service and problem resolution over the phone and via email
- Support customers in navigating online platforms and Treasury Management products using the Bank's servicing tools, such as emulation and co-browsing
- Stay up-to-date on bank systems through regular training and knowledge base expansion
Essential Qualifications:
- Associate degree or relevant work experience
- Three to five years of experience in the financial services sector
Desirable Skills:
- Excellent verbal, written, and interpersonal communication skills
- Outstanding customer service and problem resolution skills
- Proficient computer skills, particularly in Microsoft Office applications
- Experience with department-specific systems
Employee Perks:
Russell Tobin provides its employees with comprehensive health insurance, supplementary coverage, 401(k) retirement savings, life & disability insurance, employee assistance programs, legal support, auto and home insurance, pet insurance, and employee discounts.
About Our Company:
Russell Tobin is a minority-owned business dedicated to fostering a diverse environment and proud to be an equal opportunity employer. We offer customized and efficient sourcing solutions to connect healthcare professionals with their ideal roles.
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