Program Supervisor
4 hours ago
The Program Supervisor will oversee the day-to-day operations of the Supportive Services for Veteran Families (SSVF) program, ensuring that meaningful work is being done to positively impact the lives of veterans and their families facing homelessness.
Key Responsibilities- Enable the team to deliver exceptional services by providing them with the necessary support and guidance.
- Empower case managers to create service plans focused on taking action and guide them in conducting comprehensive assessments.
- Identify, create linkages to, advocate for, and coordinate services for veterans.
- Monitor and evaluate veterans' progress, maintaining records in HMIS and other applicable program databases and paper records by adhering to program data collection and reporting requirements.
- Ensure appropriate collaboration and coordination of services with other JVS SoCal Veterans Services programs.
- Conduct bi-weekly audits of client files, data entry, service plans, and case notes.
- Ensure compliance with funder and company policies by reviewing supportive service submissions before seeking management approval.
- Delegate new cases to managers. Monitor their progress for successful closure.
- Establish performance requirements and personal development targets for staff evaluation.
- Regularly monitor performance by conducting weekly supervision and coaching for improvement and development.
- Attend and participate in all staff meetings, training, and case conferences.
- Assist in training staff and completing performance reviews.
- Maintain compliance with agency and funder protocols and procedures and maintain confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Maintain compliance with funder and company Waste, Fraud, and Abuse policy.
- Responsible for staying up to date with policies and training staff on program updates.
- Responsible for responding to emergency and priority situations involving staff and clients and resolving grievances with clients and community partners.
- Collaborate with Continuum of Care (CoC), VA, and other partners to ensure services are delivered efficiently.
- Responsible for timely and accurate data collection and reporting into HMIS. Ensures that all work assigned is completed professionally and timely with high levels of data integrity.
- Work with DMH VPAN Housing Coordinator to stay current on DMH and other housing options in the county.
- Performs all other duties assigned as needed for the efficient operation of the program.
- Responsible for team meeting annual performance goals.
- Able to perform duties and responsibilities with minimal supervision.
- Able to prioritize and coordinate multiple demands in a high-pressure environment.
- BA or BS degree in Social Work, Career Counseling, or other related fields (may be substituted for experience). Four years of case management or housing navigation experience may be substituted for the educational requirement.
- Must have a passion for working and connecting with Veterans experiencing homelessness, strong knowledge of homeless services and resources, and demonstrated expertise and experience with Housing First.
- Previous experience in landlord engagement, housing location, and knowledge of Public Housing Authority and subsidy programs is preferred.
- Prior Military Experience is highly desirable.
- Background or experience in case management, housing services, or other related social services.
- Requires a high level of customer service and a solid ability to de-escalate interactions as needed and help those involved return to a calm place to discuss and resolve the situation.
- Must have confidence in problem-solving quickly and be able to multi-task.
- Must demonstrate leadership experience and communicate effectively with stakeholders in written and verbal form, including electronic media, using positive interpersonal skills.
- Ability to establish and maintain effective working relationships with veterans and families, colleagues, landlords, outside service providers, vendors, and the public and represent the organization positively and professionally in the community.
- Ability to always maintain client confidentiality.
- Ability to establish priorities and coordinate work activities with others in a productive way that meets the program's performance measures.
- Strong written and verbal communication skills.
- Strong computer skills, including relevant client tracking/database systems, internet, email, and MS Office suite.
- Must be familiar with VA and other related housing resources and housing authority procedures.
While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.
Will work in an office environment and travel to community partners and housing sites. Must lift 15 lbs. with a fair amount of sitting, answering telephone calls, and movement within the office. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment. A valid Driver's License is required.
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.
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