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HVAC Service Specialist

2 months ago

Stratford, Connecticut, United States Resolute Industrial, LLC Full time
Job Overview

Position Title: HVAC Service Technician

Company Overview:

Resolute Industrial, LLC specializes in providing temporary climate control solutions, including cooling, heating, dehumidification, and power generation. Our extensive inventory includes portable air conditioning units, chillers, heaters, and generators, catering to diverse HVAC rental requirements across the nation. We are committed to delivering exceptional service that enhances operational efficiency and creates memorable experiences for our clients.

Role Summary:

As a key member of Resolute Industrial, you will play a vital role in the delivery, installation, and maintenance of our rental equipment. Technicians with advanced expertise will focus on troubleshooting and repairing large-scale HVAC systems and air-cooled chillers.

Key Responsibilities:

  • Process and fulfill customer orders efficiently, ensuring timely delivery.
  • Provide outstanding customer service to foster repeat business.
  • Install and set up equipment as required.
  • Connect heating units to natural gas or propane sources using temporary hoses.
  • Install flexible ductwork for temporary setups.
  • Adhere to safety protocols, including the use of personal protective equipment (PPE).
  • Conduct initial equipment startups and perform necessary repairs.
  • Retrieve and document equipment returns from customer locations.
  • Recondition equipment according to established guidelines and complete necessary checklists.
  • Store equipment safely in the warehouse.
  • Perform additional tasks as assigned.

Advanced Responsibilities for Senior Technicians:

  • Maintain and clean chillers and large air conditioning units.
  • Gather necessary accessories from inventory for shipping.
  • Assist in loading equipment for transport.
  • Start up and troubleshoot oil-fired heating systems.
  • Diagnose and repair air conditioning systems, including refrigerant management.
  • Support the installation of large package HVAC rental units.

Qualifications:

  • Experience ranging from entry-level to five years is acceptable.
  • A high school diploma or GED is mandatory.
  • A 2-year HVAC certification or Universal Refrigeration Certificate is preferred for senior roles.
  • Proficiency in Microsoft Office or similar software; familiarity with MRP or rental software is advantageous.
  • Must pass a DOT physical and drug screening to operate company vehicles.
  • A valid driver's license and a clean motor vehicle report (MVR) are required.
  • Ability to lift and move equipment weighing up to 50 lbs. safely.
  • Strong customer service skills, effective communication, and mechanical aptitude are essential.
  • A willingness to learn and grow in the field is expected.

Work Schedule:

This role may involve a rotating on-call schedule, requiring availability during evenings, weekends, and holidays during peak periods. Travel may also be necessary, with overtime pay applicable for additional hours worked.

Benefits:

  • Competitive hourly compensation
  • Opportunities for quarterly bonuses
  • Entry-level positions available with minimal prior experience required
  • Health, Vision, and Dental Insurance
  • Life Insurance coverage
  • 401k plan with company matching
  • Paid time off including vacation, sick days, and holidays
  • Career development opportunities
  • Employee discount programs

Contribute to the excellence of our HVAC operations while advancing your career in a dynamic environment.