Customer Success Manager

2 weeks ago


Draper, Utah, United States Outcode Software Full time
Job Title: Customer Success Manager

At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial role in ensuring our clients' satisfaction and driving their long-term success.

Key Responsibilities:
  • Retention and Adoption (60%): Develop a deep understanding of Outcode, guiding new clients and providing them with comprehensive support to ensure seamless onboarding and adoption.
  • Growth (30%): Utilize data insights and client interactions to identify growth opportunities and drive expansion for clients, collaborating closely with the Sales team to identify opportunities for upselling and cross-selling.
  • Customer Success Operations (10%): Partner with Operations to prioritize process improvement projects aimed at enhancing team efficiency and customer satisfaction, contributing to the development of a Customer Success playbook outlining the customer lifecycle journey and corresponding activities.
Requirements:
  • Experience as a Customer Success Manager or client-facing position.
  • Interest in technology and/or software development.

We're looking for a proactive problem-solver with a passion for driving customer success. If you're a strategic thinker with excellent communication skills, we'd love to hear from you.



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