Logistics Coordinator

The Dispatcher plays a crucial role in ensuring the smooth operation of driver services, managerial requests, and customer support.

Preferred Qualifications: Experience in waste management or transportation is advantageous.

Key Responsibilities

1. Utilize a multi-line radio system to assign drivers to service requests, optimizing routes for efficiency and cost-effectiveness.

2. Serve as a communication bridge between customers, service teams, supervisors, and other departments to ensure seamless service coordination.

3. Proactively identify and address potential delivery and service challenges to prevent disruptions.

4. Conduct data entry, maintain precise customer records, and generate reports as needed, with a strong focus on accuracy.

5. Monitor driving conditions through tracking systems to ensure timely service delivery.

6. Regularly assess route efficiency and suggest improvements to enhance productivity.

7. Report vehicle issues and breakdowns to maintenance for prompt repairs.

8. Keep abreast of company and industry products and services.

9. Engage in departmental and company-wide training sessions to enhance skills and service quality.

Skills and Competencies

• Exceptional customer service skills and proficiency in radio/telephone communication.

• Familiarity with modern office practices and standard software applications, including Microsoft Word, Excel, Outlook, and GPS navigation systems.

• Knowledge of the geography of the service area.

Required Abilities:

• Efficiently utilize systems to dispatch drivers to various locations.

• Listen actively and resolve inquiries from staff and customers.

• Anticipate needs and recommend suitable actions.

• Maintain a positive demeanor with clients and colleagues.

• Build trust and credibility with stakeholders through accountability.

• Foster a collaborative team environment by promoting inclusion and support.

• Manage time effectively and multitask efficiently.

• Communicate clearly and concisely, both verbally and in writing.

• Acquire knowledge of the products and services offered by Universal Waste Systems.

• Typing speed of 40 WPM is required.

Education and Experience

1. High school diploma or GED is preferred.

2. A minimum of two years of relevant experience is required.

3. Experience in the resource recovery sector is a plus.

4. Bilingual candidates (Spanish) are encouraged to apply.

Equal Opportunity Statement

Universal Waste Systems is committed to diversity and is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or veteran status.

This description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities, skills, efforts, work conditions, and benefits associated with the role.