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Branch Operations Coordinator

2 months ago

Port Townsend, Washington, United States WELLS FARGO BANK Full time
Job Summary

We are seeking a highly skilled Branch Operations Coordinator to join our team at Wells Fargo Bank. As a key member of our National Branch Network, you will play a critical role in supporting customer experience and ensuring the smooth operation of our branches.

Key Responsibilities
  • Process and approve teller transactions accurately and efficiently
  • Provide exceptional customer service by sharing digital solutions and making introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Support the Branch manager in operational tasks and scheduling
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Support customers and employees in resolving or escalating concerns or complaints
Requirements
  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred Qualifications
  • Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Cash handling experience
  • Well-organized, independent and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
What We Offer
  • A competitive salary and benefits package
  • A comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, and more

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.