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Café Operations Manager

2 months ago

Whittier, California, United States 7 Leaves Cafe Full time
Job Overview

About Us:

At 7 Leaves Café, we pride ourselves on being more than just a coffee shop. We are a vibrant community committed to enhancing lives through expertly crafted beverages and a welcoming environment. Since our inception in 2011, we have expanded to over 40 locations throughout the Southwestern United States.

Position Summary:

The Store Manager plays a crucial role in overseeing daily operations while also handling administrative tasks. The ideal candidate should possess a genuine enthusiasm for coffee and tea, exhibit strong leadership capabilities, and prioritize outstanding customer service. This role typically requires a commitment of 40 hours per week, including varying shifts such as early mornings, evenings, weekends, and holidays.

Compensation: $25.50 per hour (Non-Exempt)

Key Responsibilities:

  • Foster a delightful and inviting atmosphere for every customer by effectively managing store operations, staffing, customer satisfaction, product quality, financial performance, and team development.
  • Enhance sales, improve efficiency, and apply problem-solving skills to maintain store operations and boost profitability through effective staffing and operational strategies.
  • Continuously assess the store environment and key performance indicators to identify challenges, concerns, and opportunities for enhancement; develop action plans to address these issues.
  • Mentor and support team members in their personal and professional development, setting and tracking individual goals while maintaining a customer-first mindset.
  • Provide training and guidance to team members to uphold the standards of 7 Leaves Café operations, including customer satisfaction, product quality, safety, security, and compliance.
  • Inspire and motivate a dedicated team to make a positive impact within the community.
  • Collaborate with District Managers to make informed decisions that drive business growth and expand our customer base.
  • Be flexible to work at any location within the assigned district.
  • Exhibit excellent communication, problem-solving, interpersonal, and organizational skills.
  • Demonstrate strong leadership abilities to coach and develop team members effectively.
  • Maintain a team-oriented and sales-driven approach.
  • Show eagerness to learn and grow from constructive feedback.
  • Manage store operations independently in a fast-paced environment.
  • Handle multiple situations simultaneously while ensuring established service levels are consistently met.
  • Provide constructive feedback and facilitate conflict resolution.
  • Develop and nurture future leaders within the organization.
  • Possess at least 1 year of experience in customer service or retail management.
  • Be capable of prolonged periods of standing, stooping, and walking.
  • Regularly lift at least 45 lbs.

Benefits:

  • Paid time off
  • Flexible scheduling
  • Team Member discounts
  • Annual bonus opportunities for eligible Team Members
  • Medical, Dental, and Vision Insurance for eligible Team Members
  • A strong company culture
  • Leadership development programs

Whether you are starting your career or advancing to the next level, 7 Leaves Café offers a supportive environment focused on both professional and personal growth.

7 Leaves Café Corporation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law. This organization participates in E-verify.

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