Information Technology Client Analyst 2
3 days ago
We are seeking a highly skilled IT Client Analyst 2 to join our team at the State of West Virginia. As an IT Client Analyst 2, you will be responsible for providing advanced level client technologies support, including troubleshooting and resolving complex technical issues.
Key Responsibilities- Provide advanced level client technologies support, including troubleshooting and resolving complex technical issues.
- Support all state agencies in the Executive Branch, including Division of Corrections and WV State Hospitals.
- Ensure integrity, performance, and reliability of client computing devices.
- Respond to complex technical hardware and software problems using diagnostic testing tools and techniques.
- Work effectively and productively in a team environment.
- May serve as liaison between customer and the Office of Technology Customer Relationship Manager.
- Recommends changes in standard customer support procedures to enhance support operations.
- Evaluates and reports on new tools and trends in the customer support field.
- Bachelor's degree from an accredited four-year college or university in computer science, computer information systems, information technology, computer engineering, electronics, network engineering, or closely related field.
- Two years of full-time or equivalent part-time paid experience installing, supporting, and troubleshooting computer hardware, software, and/or network connectivity.
- Acceptable information technology certifications include CompTIA's A+ or Network +, Microsoft Certification, any Cisco certification, or any Help Desk Institute Certification.
This position will primarily cover Monongalia and Marion counties, but will also be expected to work in Hancock, Brooke, Ohio, Marshall, Wetzel, Tyler, or Preston as needed.
Travel to user work sites may be required.
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